物流政策

Shipping Policy

Thank you for visiting and shopping at AROSEN POWER (arosenpower.com). Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

- All orders are processed within [2–5 business days] after order confirmation and payment receipt, unless a custom manufacturing or batch testing lead time is specified in your quotation/contract.
- Orders are not processed or shipped on weekends or Chinese public holidays.
- If there is a high volume of orders or unexpected supply chain delays, shipment dates may be extended. We will notify you promptly via email or WhatsApp.

2. Shipping Methods & Delivery Estimates

Due to the specialized nature of lithium-ion battery cells and pack products, shipping options and timelines vary depending on destination regulations and freight type:

- Express Courier (Air Express - DG Approved):Estimated delivery within [5–10 business days]. (Suitable for sample orders or small batches).
- Air Freight (Cargo):Estimated delivery within [7–15 business days].
- Sea / Rail Freight (LCL / FCL):** Estimated delivery within [25–45 business days], depending on port destination.

Note: Delivery times are estimates and start from the dispatch date, not the order date. Exact carrier and routing are selected based on the safest and most reliable battery transport channels available.

3. Dangerous Goods (DG) Handling & Compliance

- Lithium-ion batteries are classified as Dangerous Goods (UN3480 / UN3481).
- All shipments are packed in compliance with IATA/ICAO and IMO dangerous goods regulations, using certified UN packaging, labeling, and documentation (including MSDS and UN38.3 test reports).
- Shipments are handled exclusively through certified hazardous materials logistics partners.

4. Customs, Duties, and Taxes

- Unless explicitly quoted as DDP (Delivered Duty Paid) in your commercial invoice, all international orders are shipped under **DAP / CIF / FOB** terms.
- AROSEN POWER is not responsible for any customs, import taxes, tariffs, VAT, or brokerage fees applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer.

5. Shipment Confirmation & Tracking

- Once your order is dispatched, you will receive a shipment confirmation email containing your tracking number(s) and bill of lading (B/L) or airway bill (AWB).
- Tracking information typically updates within 24–48 hours after handover to the carrier.

6. Damages & Inspection Upon Delivery

- Please thoroughly inspect all packaging upon arrival before signing for receipt.
- If the outer cartons appear damaged, crushed, or tampered with, take clear photos and videos immediately and note the condition on the delivery receipt.
- Report any damages to us within [48 hours] of delivery at info@arosenpower.com with proof photos, order number, and tracking details.

7. Contact Us

If you have any questions or special logistics requirements for your shipment, please contact our team:
- Email: info@arosenpower.com
- WhatsApp:+86 137 1308 5319
- Website:https://arosenpower.com